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Havanna Luxury Yacht Charters Refund & Cancellation Policy

Booking & Deposit Requirements

Overnight Charters:

  • 20% deposit required at time of booking
  • Deposit must be paid within 48 hours of securing dates or charter dates will be forfeited
  • Balance due in full 60 days prior to departure

Day & Half-Day Charters:

  • 30% deposit required at time of booking
  • Deposit must be paid within 48 hours of securing dates or charter dates will be forfeited
  • Balance due in full 60 days prior to departure

Cancellation Policy – Overnight Charters

  • 20% non-refundable deposit paid at time of booking
  • 45–60 days before departure: 50% cancellation fee (50% refunded)
  • 31–44 days before departure: 75% cancellation fee (25% refunded)
  • 0–30 days before departure: 100% cancellation fee (no refund)

Important: If guests elect not to travel due to weather but the charter is still deemed operational by the Master, a 100% cancellation fee applies.

Cancellation Policy – Day & Half-Day Charters

  • 30% non-refundable deposit paid at time of booking
  • 45–60 days before departure: 50% cancellation fee (50% refunded)
  • 31–44 days before departure: 75% cancellation fee (25% refunded)
  • 0–30 days before departure: 100% cancellation fee (no refund)

Important: If guests elect not to travel due to weather but the charter is still deemed operational by the Master, a 100% cancellation fee applies.

Extreme Weather Cancellations
In the event of extreme weather conditions (e.g., named cyclone), Havanna will cancel the charter for guest safety. In such cases:

  • An alternative charter date will be offered, OR
  • A full refund will be provided

No Compensation Policy
No compensation will be offered for:

  • Late returns due to weather or unforeseen circumstances
  • Missed activities, water toys, or locations due to weather or operational limits
  • Early termination due to unacceptable guest behaviour
  • Charter termination due to safety concerns

Charter Adjustments
Changes to guest numbers are permitted up to 14 days prior to departure, subject to vessel capacity and availability.
Maximum Guest Capacity:

  • 22 guests for day charters (21 if a private chef is hired)
  • 11 guests for overnight charters

Contact Information
Havanna Luxury Yacht Charters
Port of Airlie, Airlie Beach, Queensland 4802
Phone: +61 7 4813 9020
Email: bookings@sailinghavanna.com
Website: sailinghavanna.com

Last Updated: October 2025